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    Frequently Asked Questions

     Q: Is my credit card secure?
    Yes, we utilize a variety of security measures to maintain the privacy and safety of your personal information. Using your credit card at is guaranteed safe. does not scan, capture or store credit card information at all. The credit card information is only used by the payment Gateway service providers PayPal; the most advanced and trusted name in online payment processing. 

    Q: What payment methods do you accept? accepts Visa, MasterCard, and PayPal.

    Q: Will you share my information with anyone?
    We value your privacy. We do not share or sell information to third parties, nor use personal information for any reason other than its intended use.

    Q: Do you sell authentic brands? only sells authentic and quality brand products.

    Q: Why should I buy from

    You get peace of mind!
    We are located in London. It’s easy to contact us by e-mail or by phone at +44(0) 2034882456.

    Fast and free shipping!
    We process most orders typically within 24-48 hours using standard, priority, and express courier service of your choice. The actual shipping time may vary. Free shipping for qualified orders.

    You get top-quality customer service!
    We strive to make you and all our customers happy. If you have any questions or comments, call us. We will do our best to assist you. We also welcome any feedback you provide us as we continuously look for ways to improve.

    Q: What currency are the prices displayed in?
    We currently accepting in Pounds and prices displayed in sterling pounds (GBP) only. 

    Q: When will my order ship?
    All orders are shipped Monday to Friday excluding public holidays, and all orders are shipped within 2-3 business days of purchase.

    Q: What happens if my package is delivered when I’m not home?

    A 'signature on delivery' is required so please ensure that there will be someone to sign for the delivery at the specified shipping address. To avoid delays in delivering your parcel, we recommend having your item shipped to your work address if possible.

    Q: Can I cancel or modify my order?
    Once an order has been shipped it cannot be canceled or modified. However, if you need to change or cancel prior to getting shipped notification we will accommodate your request. To send requested changes please email us at or call +44(0) 2034882456. or reply to the order confirmation email.

    Q: Can I return my item?
    Yes, you may return your item under certain circumstances. Please refer to our Returns Policy page for detailed information.

    Q: What are pre-orders and how does it work?
    When you pre-order an item, this product is reserved especially for you. Since your item is reserved, your credit card is charged at the time your order is placed. We deliver your order as soon as it arrives at our warehouse.

    Order Status

    Q: Has my order shipped?
    Click the "My Account" link at the footer or top section of our site to check the status of your orders. You will also be notified via email when the order is shipped with the courier and tracking number.

    Q: How do I track my order?
    Click the "My Account" link at the footer or top section of our site to track your order.

    Q: My order never arrived
    Click the "My Account" link at the footer or top section of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

    Q: An item is missing from my shipment.
    Please call us at +44(0) 2034882456. or email us at

    My Account

    Q: How do I create an account?
    1) Click the "My Account" link at the footer section of our site.
    2) Enter your email address.
    3) Select "I am a new customer".

    Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

    Q: How do I edit my account information?
    Click the "My Account" link at the footer section of our site to edit your account information.

    Q: I forgot my password.
    Click the "My Account" link at the footer section of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

    Q: Do I have to pay sales tax?
    All The Prices are Inclusive of Tax until and Unless stated.

    Q: I have a question about my charges.
    Click the "My Account" link at the footer or top section of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact us at +44(0) 2034882456. or email us at

    Q: I need a copy of my receipt/invoice.
    Click the "My Account" link at the footer or top section of our site to print invoices.

    Q: When will my credit appear on my account?
    Credits usually take 7-10 business days from the time we receive your item(s).

    Q: Are all of's products fresh?
    Yes, all of our products are personally checked before shipment.

    Remember, we are here to help and want to hear from you. For additional questions, concerns, or comments with regards to the service you have experienced in placing orders on or using, this website, please contact our customer services team at By using our contact form, your information will be stored as a "ticket" in our system that can be tracked. Your comments/queries will be answered within  24-48 hours.


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